Shipping & Returns

 Shipping & Return Policy

At Semispoiled, we want you to be completely satisfied with your purchase. Please read our shipping and return policies carefully to understand how we handle your orders and returns.

Shipping Policy

Processing Time:

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after the order is placed.

  • You will receive an email notification when your order has shipped, along with tracking information (if applicable).

Shipping Methods: We offer the following shipping options:

  • Standard Shipping: Delivery typically within 5–7 business days.

  • Expedited Shipping: Delivery within 2–3 business days.

  • International Shipping: Delivery time varies depending on the destination, but typically ranges from 7–21 business days.

Shipping Rates: Shipping rates are calculated based on your location and the size/weight of your order. You will see the final shipping charges at checkout before you confirm your order.

Order Tracking: Once your order is shipped, you will receive an email with a tracking number and link to track your order. You can also track your order through your Semispoiled account.

Shipping Restrictions:

  • We ship worldwide

  • We do not ship to P.O. boxes or military addresses (APO/FPO).

  • Orders placed from international locations may be subject to customs and import duties, which are the responsibility of the customer.

Delays: While we make every effort to ship orders promptly, Semispoiled is not responsible for delays caused by the shipping carrier, customs processing, or any other external factors.


Return & Exchange Policy

At Semispoiled, we want you to love what you ordered! If you’re not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:

 Returns:

  • Eligibility: Items can be returned within 7 days of receiving your order.

  • Condition of Items: All returns must be in new, unworn, and unwashed condition with all original tags, packaging, and receipts included.

  • Non-Returnable Items: Certain items like final sale or clearance items, gift cards, may not be eligible for return. Please check the product description or contact us for more details.

  • Return Process: To initiate a return, please contact our customer service team at help@semispoiled.com with your order number and reason for the return. We’ll provide you with instructions for returning your item(s).

  • Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).

Exchanges:

  • If you’d like to exchange an item for a different size, color, or style, please initiate the return process as described above. Once we’ve processed your return, you can place a new order for the desired item.

Refunds:

  • Once we receive your return, we will inspect the item(s) and process your refund within 7–10 business days. Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable, unless the return is due to a mistake on our part.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at help@semispoiled.com. We’ll provide you with instructions for returning the item and issuing a full refund or exchange at no extra cost to you.

Additional Information

  • Customer Service: If you have any questions about shipping or returns, feel free to reach out to us at help@semispoiled.com. We’re here to help!

  • Changes to the Policy: We reserve the right to update or modify our Shipping and Return Policy at any time. Any changes will be posted on this page.

Thank you for shopping with Semispoiled! We appreciate your support and hope you enjoy your purchase.